If you cannot refund using the same method as the original sale, refer to Streamline for further guidance.
Sometimes, you may need to make a refund on a card transaction. To save customer confusion we recommend that you have your refund policy clearly visible at point of sale.
Refunds must always be made to the same card account as the original payment, so the customer should have the relevant card with them. DO NOT give a cash or cheque refund, this is a favourite method used by fraudsters to get hold of cash.
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If you cannot refund using the same method as the original sale, refer to Streamline for further guidance. |
When making a refund the money is moving from your account to the customer’s card account. The refund slip should bear your signature to provide confirmation that the refund has taken place.
If the original transaction was PIN verified, the cardholder will NOT be asked to enter their PIN to complete the refund. Your terminal will automatically revert to a chip & signature transaction. The signature required on the receipt can be either the merchant or cardholder.
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Under no circumstances should a refund be made where there has not been an original purchase on the card. Failure to comply with this condition may result in the loss of your Streamline facility. |
For refunds on these cards, please follow the instructions supplied by the relevant card company.